“We are all inventors, each sailing out on a voyage of discovery, guided each by a private chart, of which there is no duplicate. The world is all gates, all opportunities.”
Ralph Waldo Emerson
Frequently Asked Questions
Are you licensed and insured?
Yes, we are fully licensed, bonded and insured.
How do you access my home?
- You may leave a key on file at our office.
- You may leave a key with your doorman.
- You may meet the cleaner.
How do I pay for your service?
Payments can be made either by cash or by check. (1st time customers should provide payment in cash during the cleaning appointment.)
What is the cancellation policy?
If it is necessary to cancel a cleaning appointment, please notify us at least 48 hours in advance. Please also be sure to inform Victorious Cleaning Service of any changes to your regular cleaning schedule. *Last minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages. (please refer to Cancellation policy)
Should I tip the cleaner?
Gratuities, while not required, are greatly appreciated by our cleaning staff.
If I become a regular customer, will I have the same cleaner each time?
Yes. If for any reason your regular cleaner is unable to make the scheduled appointment, a Victorious Team Member will contact you in advance to ask permission to send another cleaner, or you may reschedule your regular appointment.
What if something in my home gets broken?
All of our workers are highly trained and professional. However, if any damage does occur, please notify us as soon as possible and we will address the problem. (Victorious Cleaning Service is fully bonded and insured.)
How do I provide feedback on my cleanings?
At Victorious Cleaning Service, we take pride in the good relationship we share with our customers. We contact all new customers after their first cleaning to get feedback and encourage all of our customers to contact our office at any time to give feedback or provide detailed instructions for cleaning their home.
